Licences & Regulatory
Call Center License in Pakistan
Get the licensing route mapped for your call centre or BPO, the file prepared to the authority's expectations and the application followed through.
FILERWISE feeFrom Rs. 35,000 (new call centre registration)See what is included
Setting up from scratch? We'll sequence the company, tax and licensing steps in the right order.
Clear requirements
You know what is needed before anything starts.
Professional handling
The process is prepared and filed by the FILERWISE team.
Transparent process
You are told what stage you are at and what happens next.
Responsible handling
Your documents and information are handled carefully.
A call centre licence in Pakistan is the Pakistan Telecommunication Authority authorisation that allows a business to operate call centre or BPO services, supported by the company, tax and premises registrations the application requires.
Not sure whether you are on the Active Taxpayer List? Run an NTN verification and filer status check.
Fee and time
- FILERWISE fee
- From Rs. 35,000 (new call centre registration)
- Government fee
- PSEB and authority fees separate
- Typical time
- Confirmed for your case before work starts
New registration from Rs. 35,000 · renewal from Rs. 30,000
What happens next
Stage 1
Tell us what you need
You tell us you need call center licence and describe your situation.
Stage 2
We confirm requirements
We check which requirements apply and give you the exact document list.
Stage 3
Assessment
We prepare the application and check it against the requirements.
Stage 4
Application
The filing is submitted and moved forward with the relevant authority.
Stage 5
You receive the outcome
You get the completion documents and know what applies next.
The whole service, at a glance.
- Service
- Call Center Licence
- For
- Operators setting up voice or support operations.
- You'll need
- Company documents · Premises details · Technical setup details
- Process
- Assessment → Application → Review → Licence issued
Call centre licensing is less about one form and more about meeting a set of conditions.
The form is rarely the hard part. Knowing whether you are doing all of it correctly is.
- 01Which licence category your operation actually falls under
- 02Company documents and premises requirements
- 03Technical and connectivity details the authority expects
- 04Sequencing licensing with incorporation and tax registration
What a missed requirement costs
- Operating without the correct approval
- Applications returned for incomplete technical details
- Client contracts blocked pending a licence
Operate a call centre that is licensed properly, instead of running on assumptions.
FILERWISE turns call center licence into a clear path: what you need, what we handle, and what happens at each stage.
What FILERWISE handles
- Initial consultation on your situation
- Requirement assessment for your case
- Document checklist confirmed before you start collecting
- Requirement mapping
- Application preparation
- Follow-up with the authority
- Status updates through the process
- Completion documents and plain-language explanation
- Next-step guidance
What you do
- Tell us what you are trying to accomplish.
- Provide the documents from the confirmed list.
- Approve the prepared filing before it is submitted.
- Keep the completion documents we send you.
Everything else is on us. Where an authority requires you in person, you are told in advance.
What you receive when the work is done.
- 01
Clear requirements
Exactly what information and documents your case needs.
- 02
Preparation support
We organise and check everything before it is submitted.
- 03
Professional handling
The filing is prepared and submitted by our team.
- 04
Visibility
You are told where the case stands and what is pending.
- 05
Completion documents
You receive the resulting documents, explained plainly.
- 06
Next steps
What applies to you after this is finished.
Before you start
What you'll need
These are the items usually required. The exact list is confirmed for your case before work begins, so you collect everything once.
Tick what you already have. Nothing here has to be perfect before you talk to us.
How much is on you
Your part is small, and it is defined.
- Your effort
- Collect the listed documents and approve the draft.
- Our effort
- Requirements, preparation, filing, follow-up, completion.
- If something is missing
- We tell you exactly what and why it matters.
- After completion
- You get the documents plus what applies next.
The process
From “I need this” to “it's done.”
Timelines depend on the relevant authority and on how quickly documents are provided. We give you a realistic expectation for your case and tell you when something changes — we do not promise approval dates we cannot control.
Stage 01 — Tell us what you need
- 01
Tell us what you need
You tell us you need call center licence and describe your situation.
- 02
We confirm requirements
We check which requirements apply and give you the exact document list.
- 03
Assessment
We prepare the application and check it against the requirements.
- 04
Application
The filing is submitted and moved forward with the relevant authority.
- 05
You receive the outcome
You get the completion documents and know what applies next.
What it costs
Know what you're paying for before you start.
The FILERWISE fee depends on your case and is confirmed in writing before any work begins. Government fees, where they apply, are set by the authority and charged separately — we never mark them up.
Included in the fee
- Requirement mapping
- Application preparation
- Submission
- Follow-up with the authority
- FILERWISE service fee
- From Rs. 35,000 (new call centre registration)
- Government fee
- PSEB and authority fees separate
- Other cases
- New registration from Rs. 35,000 · renewal from Rs. 30,000
This is an indicative FILERWISE professional fee. The final fee is confirmed in writing for your case before any work starts. Government, SECP, IPO and provincial fees are separate and charged at cost.
Is this the right service for you?
This is likely right for you if
- You are setting up voice, support or BPO operations
- Your clients require a licensed operation
- You are expanding an existing centre
Another service may suit you better if
- You only provide software development with no voice operations
- You need company registration first
Common mistakes we see
- Signing a premises lease before checking requirements
- Applying before the company is incorporated
- Leaving technical setup details vague
The experience, in a client’s words.
“I wanted someone to explain what was needed before asking me to pay or send documents.”
Sample client story
Salaried individual, Lahore
Before you start
Questions people usually have
Still unsure after reading these? Ask us directly — there is no obligation to proceed.
Requirement mapping, Application preparation, Follow-up with the authority. We confirm the exact scope for your case before work begins.
Usually: Company documents, Premises details, Technical setup details. The exact list is confirmed for your situation first, so you collect everything once.
The FILERWISE fee depends on your case and is confirmed in writing before work starts. Government fees, where they apply, are charged separately by the authority.
Timelines depend on the relevant authority and on how quickly documents are provided. We give you a realistic expectation for your case rather than a promise we cannot control.
Yes. The process is handled remotely. Where an authority requires you in person — for example biometric verification — we tell you in advance.
We tell you what is missing and what it affects. If the authority raises an objection or query, we prepare the response and continue the case.
After completion
What happens next
- Keep the licence conditions and renewal dates tracked
- Register for tax obligations that apply to the operation
- Keep company filings current
You may also need
All licences & regulatoryCompany Registration
Incorporate a private limited or single member company with SECP.
NTN Registration
Get a National Tax Number for an individual, firm or company.
SECP Services
Annual returns, changes in directors, capital and registered office.
Ready when you are
Ready to get this done?
You know what you need. Let FILERWISE confirm the requirements, handle the process and show you what happens at each stage.